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Wednesday, December 22, 2010

Important Life Lessons: How to Treat your Customers Right

Customer service has always been the cornerstone of any reliable business. You can offer promotions and slash prices to bring in new customers, but if the customers don’t return, your business will not be
profitable for long.

Amplivox Sound Systems CEO Don Roth has this to say:
“Customers are our partners. Just as suppliers are partners, you can’t have a business without satisfied customers. We treat them first class. The value of a customer determines the level of performance of a business. I have always felt from day one that we should focus on integrating marketing, general management, meeting customer needs, understanding their attitudes and goals and how they use products together. We will continue to build products and systems that meet needs.”

Here at Amplivox we try to give customers the best experience we possibly can. Customers can take advantage of one or all of our services. When you call 1-800-267-5486 you will speak to a customer service representative not a recording. Our website also offers live chat and ask a question features, that allow you to get quick responses to questions or concerns you might have.

AmpliVox is proud to support the men and women of the U.S. armed forces. We recently donated one of our pink podiums in support of the fight against breast cancer to the U.S. army in Iraq.

Customer Service Tips:
  • Know who is boss
  • Be a good listener
  • Identify and anticipate needs
  • Make customers feel important and appreciated
  • Help customers understand your systems
  • Appreciate the power of “yes”
  • Know how to apologize
  • Give more than expected
  • Get regular feedback
  • Treat employees well
For a more in depth explanation please visit The Ten Commandments of Great Customer Service

Interesting Links:
The Pink Podium Plays Golf
Famous People Having Trouble In Front Of Microphones
A Peak Inside the Amplivox Time Capsule
Potpourri Post