make a good first impression, your restaurant host/hostess needs to be at the top of their game for customers to feel valued and welcome in your establishment.
Here are several tips for a restaurant host/hostess to excel at their job and make their customers and boss happy.
1. Smile. This one is a no brainer, this helps brighten the overall mood and show guests that they are welcome.
2. Dress the part. Hawaiian shirt in fancy restaurant = bad thing. Hawaiian shirt in laid back Margarita Bar? Perfect.
3. Look Professional. Clothing is important as is the hostess stand your restaurant uses. This is one of the first things that customers look at and create first impressions. A good restaurant hostess stand will allow you to organize receipts, mints, toothpicks, and the cash register.
4. Be ready for adversity. Chances are you will have to face angry customers for one reason or another. Be prepared for such situations and always remember the Proverb that says, "A gentle answer turns away wrath, but a harsh word stirs up anger."
5. Don't talk too much. People come to a restaurant to spend time with people they know, not to hear their waiter babble about his dog. Be courteous but not invasive with your conversations.
6. Don't talk too little. Make small talk when appropriate but don't forget tip #5.
7. Keep things clean and organized. Always know where important items are at your restaurant host stand. You do not want to keep customers waiting while you fumble around looking for menus or something they need.
8. Be smart about large groups. Everyone hates waiting for a table and large groups are prone for long waits. When seating smaller groups, avoid large tables or combine-able tables as long as you can in anticipation of a large group coming soon.
What is great about large groups? Large groups = large tips!
What did we miss? Let us know what you would add!
Click here to view our video on Restaurant Hostess Stands and Sound Systems.